• Thu. Mar 23rd, 2023

Lubricants Sales Supervisor at Vivo Energy


Jan 17, 2023
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Vivo Energy is the Shell licensee in 16 countries in Africa. We are proud to offer our customers the very best of Shell’s high quality products and services – including supply reliability, technical expertise and unmatched customer service – in the countries where we operate.

In doing so, we have in place industry-leading health and safety standards, and are committed to delivering Shell’s fuels and lubricants in an environmentally and socially responsible manner. A joint venture between Vitol (40%), Helios Investment Partners (40%) and Shell (20%), Vivo Energy represents a unique combination of resources, experience and expertise.Job Purpose:

Support Delivery of expected Retail Lubes Volume, Grow sell-out of lubes at station, Enhance clean, Hygienic and bright stations/service bays, execute lubes marketing initiatives to improve sell out, maintain and develop strong customer relationships, whilst at same time adopting defend and growth strategies.

Principal Accountabilities:

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Ensure Site meets Monthly Target for their Lubes Volume.
Ensure LPG targets are met per site
Increase Lubricants Sales through retention and recruitment of new customers at assigned sites.
Push for LPG Sell-out and recruit new customers
Push to grow LPG sales to increase our market share
Ensure Lubes sales record and OE elements (AVA) compliance at 100%. Through recording, Observing and analysing site’s Lubricant sales (Especially high turnover SKUs) Weekly
Build rapport & maintain good relationship with all customers and TMs
Contributes to Sites success by meeting Lubricant Sales Goals
Market monitoring and Intelligence – Maintain database of the market size, competitors and market shares. Provide regular market intelligence such as pricing, new customers, competitor activities etc.
Defend business from competition by working along with OS to aggressively follow-up on site lubes prospects around the station to make purchase. And Identifying specific site lubricant sales opportunities and following through in assisting stations to acquire such customers
Ensuring Retail sites compliance with lubes stocks availability, visibility and active selling (AVA). Carry out regular equipment audits at customer sites and advise / take timely remedial action. Liaise with Engineering where necessary on equipment installations, maintenance and other technical requirements.
Make sure LPG cages are well merchandised, Branded and price well displayed
Monitor LPG stocks at stations to avoid stock-outs
Monitor Cylinder Float holding per sites
Conduct Basic trainings to OS on product knowledge

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Clean, Hygienic and Bright site

Enhance Clean, Hygienic and safe site by ensuring CSAs/OS/mechanics/Qms have complied with proper PPE & Clean uniform
Conducting site Audits through check lists to ensure clean and bright standards at sites are adhered to
Ensure proper merchandising of MDUs, cleanliness of service bays, and good housekeeping at service bay


Ensure proper execution of customer value propositions (CVPs) for initiatives such as VRPT (Vivo Retailer Portal Tool), Service Bay/Motorbike booth Operations and Pitstop/free checks execution at forecourts
Continuously Execute Marketing initiative to improve sell out (AVA agenda, Cheki Mbele initiative) etc.

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Undertake service bay HSSE and Cleanliness audit at each site visit.
Do TNT/PI reporting for service bay/Customer Champions staff


Job Knowledge, Skills & Experiences:

University Graduate in Business or technical related fields
Experience in customer account/relationship management, sales, negotiation, and business analysis.
Results driven, with sound business and commercial acumen
Good team Player, with ability to provide solutions that are creative and innovative
Market/Competitive Analysis

Competencies :

Technical Skills

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Knowledge of Lubricants
Knowledge of product specification
Under Bonnet diagnostic techniques
Customer Value Propositions:
Stock management techniques
Mastery of HSSE rules

Operational Skills

Active Contributions in promotions and products launches
Respect of work standards
Ability to communicate with clients’/site staff/VE staff

Relationship Skills

Capacity for sales (Active sales)
The ability to work with site teams

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